"Nothing at all but the doctor ..."

About: Cheltenham General Hospital

(as the patient),

What I liked

Nothing at all but the doctor who did my day surgery.

What could be improved

The fact that the departments can not talk to each other and they don't tell anyone what is going on. The fact that the left hand doesn't know what the right hand is doing just blows my mind away. You would think that the departments would be able to work things out better.

Story from NHS Choices

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Responses

Response from Cheltenham General Hospital

Many thanks for your comments, we are pleased that you had a good experience with your doctor.

We are sorry to hear that you were unhappy with your recent experience. We do take the views of our patients very seriously and would welcome personal contact, because in order to look into your concerns in detail we would need more information.

If you would like to make contact please call the Patient Advice and Liaison Service (PALS) on 0800 0193282.

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