"Excellent care at LRI but problem transferring to Solihull"

About: Leicester Royal Infirmary / Accident and emergency Solihull Hospital / Trauma and orthopaedics

(as the patient),

I broke my leg yesterday whilst visiting Leicester. I received excellent treatment at Leicester Royal Infirmary.

As I live in Birmingham I opted to bring all my information home so I could continue treatment at my local hospital, Solihull. I was horrified to discover that I now have to go through the entire process again.

Solihull will only see me if I go to their A&E and they do not seem interested in the information, including X-rays, from the Leicester hospital. Why this duplication of services? What a waste of time and resources. I am considering continuing my treatment in Leicester, they seem more efficient.

Is there any way Solihull can review their policy? When a patient has been treated and referred by another hospital why can't they be treated by the relevant department, not waste time at A&E?

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Responses

Response from University Hospitals of Leicester NHS Trust

Dear Decent484,

Thank you for sharing your experience with us. We are really pleased to hear the treatment you received at Leicester Royal Infirmary.

We will leave it for Solihull to respond with regards to following up on treatment at another trust and hope your care is followed through appropriately, whether that be with us or not!

Best wishes

Communications Team

Leicester's Hospitals

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Decent 484

I am sorry to read of the difficulties you describe in continuing your treatment at Solihull Hospital following your initial treatment at Leicester Royal Infirmary.

So that I can look into your concerns and try and resolve this matter and ensure you are seen by the correct team, can I ask you to contact me so I can obtain some more information?

You can either call me on 0121 424 0808, or email me directly: marie.helebert@heartofengland.nhs.uk.

I would like to reassure you that we take seriously any issues our patients raise and your feedback is valued.

I look forward to hearing from you.

Kind Regards

Marie Helebert

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