"Without exception the treatment and care by all he medical staff has been excellent"

About: Royal Shrewsbury Hospital / General surgery Royal Stoke University Hospital

(as the patient),

During the last years I have had operations at Shrewsbury and Stoke on Trent also tests etc. at Telford in total 4 cancer opps and 1 heart opp.

Without exception the treatment and care by all he medical staff has been excellent and could not be faulted the only hiccup was the admission system at Shrewsbury even though it was a planned operation there were not beds, waited 5 hours in recovery, old system better when you reported to the ward.

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Responses

Response from Di Davis, PALS Co-ordinator, Shrewsbury and Telford Hospital NHS Trust

Nectar710

Thank you for taking the time to provide your feedback about your care and treatment at the Shrewsbury and Telford Hospital NHS Trust.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned.

Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01743 261691 or visiting their office near the Ward Block Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

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