"Anything I requested and needed was provided"

About: Dumfries & Galloway Royal Infirmary / General Surgery

(as the patient),

I was admitted to Dumfries & Galloway Royal infirmary on in December for a routine, planned hernia operation. I must say that right from the start, I. e. when I reported to the admissions desk until leaving the next day, the care and attention I got was wonderful.

Dr Miss Asnnenani and her team were quite simply amazing. The staff in ward 4 – domestics, student nurses and nurses – were warm, friendly, caring, attentive, observant and thoroughly professional. What particularly impressed me was that anything I requested and needed was provided but all staff went that bit further and asked me if I wanted any more help.

In summary, NHS staff are heroes and angels personified!

P. S. thanks for the many cuppa’s ward 4! !

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway

Dear Biker789

Thank you for taking the time to provide us with your feedback. We are delighted you had an excellent care experience.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us at Dumf-uhb.PatientServices@nhs.net or 01387 272733.

Kind regards

Michaela

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