"It should not have taken 2 hours to have been given this advice"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a carer),

My partner, who is the very early stages of pregnancy, was coughing up blood on the early hours of a Saturday morning when I called 999 for help. The ambulance came very quickly, I didn’t have a problem with that. However, there was only the trainee paramedic who was taking any proper action to examine my partner. The other two were far more interested in our 9 month old puppy.

They were with us until 3: 00am – two hours almost. The trainee paramedic was recommending that my partner should be taken to hospital for further checks but the other two said to leave her at home and for her to see her GP.

It should not have taken 2 hours to have been given this advice, they would have finished a lot earlier if they had not been fussing over the puppy for so long.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Rapid326

Thank you for taking the time to share your experience. I hope your wife is feeling much better now.

If you would like to make a formal complaint regarding the above ambulance attendance please do not hesitate to contact our Patient Experience team on 01392 261585 or email patientexperience@swast.nhs.uk.

Thank you again for providing feedback on our service.

Kind regards


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