"bad experience with a community based care manager"
About: Northumberland, Tyne and Wear NHS Foundation Trust / Adult mental health Northumberland, Tyne and Wear NHS Foundation Trust Adult mental health NE3 3XT
Posted by hog (as ),
i had a bad experience with a community based care manager - the complaints department suggested a "no fault" referral to the manager for a change of care provider. From being assessed on the last afternoon I was seen (in May) as needing crisis team support I was offered an appointment in 5 weeks - when I said I was unwell I was told that was as soon as it could be.
I have gone through a formal complaints procedure - my email was the start of July but it was officially logged as the start of august and have seen the investigating officer at whatever time was offered - I have still to receive the formal response, have not had any service support and when I tried to speak to the manager of the crisis team to resolve the barriers to receiving support was told via the PALS officer it was inappropriate to talk to me whilst an official complaint was on going.
I have had several occasions when I have tried to contact PALS or the complaints department to try to get access to a service when they have promised to ring back then haven't.
In my opinion, this is an uncaring, unresponsive organisation that doesn't seem to understand the problems of unwell people.