"my mum was ill in Blackburn hospital."

About: Royal Blackburn Hospital

The care, communication between staff, cleanliness was appalling this hospital is way to big and very little care for the patient, very very scary place to be.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Dear Janwhit Many thanks for your feedback on your experience of our Royal Blackburn Hospital service, and thank-you for taking the time to do so. I would really like to be able to pass your comments onto the teams concerned in your mother's care, would it be possible for you to get in touch with me on the details below so that I can do so? We always strive to deliver safe, personal & effective care so if there are areas that we need to improve in we really appreciate people getting in touch- as you have- to comment and support us to do so. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your mother's carer and her experience that made this so poor for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting Wendy Stobbs, Senior Patient Experience Facilitator

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