"Daily Miracles"

About: New Cross Hospital

If you are going to have a heart attack do it as close as possible to New Cross B14. From 999 to all fixed was all of 90 minutes and as someone who knows nothing of hospitals or medicine, I was astonished by the speed and efficiency of the expert staff in action here. My care was also superb, though it is obvious that the nurses are overworked and doing many tasks that surely could be done by ancillaries. Bedpans and bed-making do not require graduate skills! As for the form filling and box-ticking that is demanded.... OK it is good that everything is treble-checked, but it does take a lot more time to get out than to get in. This starting to sound like a moan, which is not my intention at all - and please do not see my ignoring of the "same-sex accommodation" rating as negative. I am just entirely unconcerned by this. The staff of B14 are expert and humane. I am humbled by their skills and capacity for patience under the unrelenting pressure they experience for 12 hours every day and every night. I just want you all to know that it is appreciated.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Chris B

Thank you very much for taking the time to post your comments relating to your recent patient experience at our hospital.

I will share your comments with our staff and wish you well with your recovery!

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you very much for taking the time to post your comments relating to your recent patient experience on Ward B14. I will share your comments with our staff and wish you well with your recovery! Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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