"Recheck gastroscope procedure"

About: University Hospital Of North Durham

I attended for check up endoscopy following a gastric bleed last month. I was seen to very quickly, and as my hearing is very poor my daughter was allowed to accompany me in to the pre-op area. This was a welcome relief as I was worried I wouldn't hear everything. The staff nurse was very reassuring, as were the Consultant and other staff members present. Following a short time in recovery, as I had sedation, I was offered a drink and biscuits which were very welcome. I was given my discharge info, and allowed to leave for home with my daughter after only 2 hours in the department from start to finish. After worrying all morning about the procedure, it was a relief to be treated so well with respect and understanding throughout my stay. My daughter was also treated very well, especially as family members are not normally allowed to accompany patients through this department. Thank You.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recetn visit to the University Hospital of North Durham for your check up endoscopy. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matron to pass on to the staff for you. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774