"A hellish 4 month stay in the Emergency Surgical..."

About: Manchester Royal Infirmary

I would not recommend this hospital to anyone, however I am sure that not all the services provided by the hospital can be equally bad. I was a trauma patient flown back from abroad with serious injuries to my brain, spine and lower limbs. I spent four months on the Emergency Surgical Trauma Unit (the place where patients are usually sent temporarily after being admitted through A&E), with a consultant who specialised in the orthopaedic treatment of knees at the head of my care (my knees were the one area of my body not requiring treatment). I was told that my head would later be taken care of at Salford Royal and that my spine needed no further treatment having been fixed at the hospital abroad, so MRI was supposed to be focusing on looking after my lower limbs. The consultant had thought amputating both my legs was the best option, but my father thought differently and I was cared for after my discharge in 2012 up until last year by Royal Liverpool's amazing trauma and orthopaedics consultants. I am now walking again and while it is obviously not perfect it is far better than having to go through the rest of my life as an amputee. I did later find that there was an orthopaedic specialising in feet and considering the extent of the damage to mine I have no idea why they did not assist in my treatment. Additionally, while being treated at Salford Royal (these days all of my treatment takes place at Salford Royal) I was found to have another spinal fracture which had been overlooked at MRI (a ninety degree angulation of the sacrum), as well as having one of the screws inserted to repair my spine while I was still abroad sticking into my spinal canal, which was later surgically removed at Salford. I don't know how the consultant at MRI could have overlooked either of these issues while I spent four months in his care. Salford later referred me to Southport and Ormskirk Regional Spinal Injuries Unit after confirming that my spine was not 'fine' as the consultant at MRI put it, but rather I had an incomplete spinal cord injury, which was evident from all of my symptoms (unable to feel left leg or toes, unable to move toes, chronic neuropathic pain, bowel and bladder dysfunction). I was later diagnosed as suffering from PTSD and I think that the treatment I received at the hands of this consultant (who I saw rarely) and the nursing staff was at least partly responsible for this. I recall lying in bed crying quietly (I was very badly injured and had been told I would never walk again and that my legs would possibly be amputated) and being called an 'attention seeker' by one nurse. On another occasion I was pressing the buzzer because I was in horrendous pain and on eventually entering my room the nurse made a huffing noise, unplugged my buzzer and closed the door on their way out (at this point I was not able to leave my bed without assistance - I could neither stand nor walk). There were numerous instances of behaviour like this.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the Patient Opinion website about your experience of your treatment at the Manchester Royal Infirmary.

Because of the nature of your comments and the length of time that you were an in-patient at the hospital, it is very difficult to respond to the specific concerns you have raised without being able to investigate in more detail and consequently provide you with an informed response. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Manchester Royal Infirmary

We are very sorry to receive your comments and concerns via the NHS Choices website about your experience of your treatment at the Manchester Royal Infirmary. Because of the nature of your comments and the length of time that you were an in-patient at the hospital, it is very difficult to respond to the specific concerns you have raised without being able to investigate in more detail and consequently provide you with an informed response. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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