"Efficient and effective"

About: Cheltenham General Hospital

Having fallen and injured my wrist I went initially to Tewkesbury Hospital where I was seen straight away, given pain relief and following an xray was sent to Cheltenham General A&E. My xray was sent electronically to Cheltenham and I was seen by the triage nurse and the doctor within an hour and told that he would try and manipulate the bone back into place with a local anaesthetic. The department was very busy but I was still treated in a timely manner. Following a further xray I had to attend the fracture clinic and an appointment was made for the next morning, I was seen promptly by the Consultant and advised an operation was necessary and the trauma nurse arranged this for the following morning. Throughout the whole process I have been very impressed with all the doctors, nursing staff and plaster technicians, their kindness and caring approach helped me through a very traumatic experience.

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Responses

Response from Cheltenham General Hospital

Hello, Thank you for getting in touch to share this feedback. It's good to hear that you had a positive experience of our A&E staff and services and that you were well looked after. We will be happy to pass on your comments to the staff involved. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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