"The care on 6x is an absolute disgrace"

About: The Royal Liverpool University Hospital

I can't believe the level of care on 6x the treatment of patients has been vile the staff have "forgot" to give patients their meds/nebulisers, there has been no communication what so ever my poor sick nan has been accused of being abusive left in a wet bed, told she can carry her own oxygen bottle even though she is crippled and carnt even hold a cup of tea, she has been slammed down in her bed by a nasty nurse and no matter how much I have complained nothing is being done its a disgrace I've never seen anything like it I wouldn't treat a dog like that never mind very ill old people they deserve respect and to be treated with dignity sort it out!

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Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry to hear that you have not had a good experience on Ward 6X. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.