"Highly competent ward"

About: Royal Bournemouth General Hospital / General medicine

(as the patient),

Taken from home to Dorchester; who discovered the above! and 'blue lights' to RB&C hosp in Feb 2015; Nil by mouth for 4 days on ward 16; after CAT SCAN that confirmed the aneuysn is not ruptured or bleeding! GOOD NEWS; gall stone stuck in Bile duct; requiring a ERCP; which culminated in removal? ? ? not sure! and 3 STENTS inserted? ?

The ward 16 is a highly professionally competent ward who suffer from inadequately maintained BP machines that regularly breakdown causing the staff enormous frustration and consequently extending their obs rounds; where they could be productively using this time to patient advantage!

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear ALUV2BLAID

Thank you for posting this message. We are reviewing the comments and will address the issue of the BP machines that you have raised. Please do contact our PALS department if you would like to discuss this any further on 01202 704886.

Thank you once again for taking the time to bring this to our attention.

Regards

Sue Mellor

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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear ALUV2BLAID

Further to our previous reply to your comments highlighting that some of the blood pressure machines on ward 16 were not working properly.

I am pleased to let you know that the ward sister has now finished checking each machine and has reported that they are all working well and have been recently serviced.

I hope this will reassure you and other patients attending our hospital that we take all the comments we receive very seriously and respond to the concerns raised in an appropriate manner.

Thank you again for your vigilance and we welcome any future comments from you.

Regards

Sue Mellor

Head of Patient Engagement

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Update posted by ALUV2BLAID (the patient)

Thank you Ms Mellor; I appreciate your endeavours on My behalf.

Please pass on my sincere apologies to the sister in charge of ward 16; I did not wish to embarrass them or in any way criticise them.

As I opened my original remarks by saying ward 16 is a very professional and competent ward! Thank you all for my successful stay with you!!! Aluv2blaid x x

Response from Royal Bournemouth General Hospital

Copied from original response on Patient Opinion in March 2105 Dear ALUV2BLAID Thank you for posting this message. We are reviewing the comments and will address the issue of the BP machines that you have raised. Please do contact our PALS department if you would like to discuss this any further on 01202 704886. Thank you once again for taking the time to bring this to our attention. Regards Sue Mellor Dear ALUV2BLAID Further to our previous reply to your comments highlighting that some of the blood pressure machines on ward 16 were not working properly. I am pleased to let you know that the ward sister has now finished checking each machine and has reported that they are all working well and have been recently serviced. I hope this will reassure you and other patients attending our hospital that we take all the comments we receive very seriously and respond to the concerns raised in an appropriate manner. Thank you again for your vigilance and we welcome any future comments from you. Regards Sue Mellor Head of Patient Engagement