"Long process obtaining physio appointment"
About: North Cotswolds Hospital North Cotswolds Hospital GL56 0DS
Posted by bunker (as ),
Dr. Morton, of Whitehouse Surgery, Moreton in Marsh, diagnosed a problem with my back and gave me a telephone number to ring North Cotswold Hospital, Physio Department.
I did this but was told I would have to make an appointment electronically and that the waiting list would be 6 weeks. They emailed to me the form and it took me 20 minutes to fill it in, (I am 73 years of age).
This whole system is a complete nonsense and I still don't have an appointment. I spent 5 minutes on a phone call to the Physio Department; they spent 5 minutes emailing me with the form; I spent 20 minutes filling it in and then they will presumably email me back with an appointment, another 5 minutes, which I may or may not be able to attend, so then I have to email back saying I can/cannot make the appointment, another 5 minutes. They then send me another appointment etc. , etc. , etc. !
Whereas, if I had telephoned for an appointment as was the old system, the Physio Department could have given me a suitable date there and then - time taken 5 minutes maximum on both sides.
With respect, who on earth dreamed up this system? Where does the patient come into this badly thought out system? Also, do you consider a 6 weeks waiting time acceptable when a patient is in a great deal of pain? When the Physio Department asked me whether I had an e.mail address I should have lied and said, "NO". Then they would have given me an appointment there and then. I'll know better next time.
I shall be interested to have your views. I can't see that it's saving time/costs on either side.