"unacceptable Waiting times and attitude of staff"

About: Queen Elizabeth I I Hospital / Clinical haematology

(as the patient),

Had have a fasting blood test. I cannot eat after 6 at night which is fine and arrived at QE11 next morning at 9am to find the room full to the brim and queue outside the door. after standing in the cold for 10 minutes and starting to feel a little sick, I decided to go home and try again later. Returned 2 hours later to find the same scenario, however I spoke to the receptionist and asked if it would be possible to make an appointment as I was starting to feel ill now after fasting 15 hours and I could see that I would have an approx. 1 hour wait. The receptionist was quite rude and said I could not have the test as I had now fasted too long, I couldn't make an appointment and would have to come back another day and sit and wait! I was also told that not having anything to eat after 6pm could still mean I would be fasting too long and we don't have anyone here at 7am in the morning! That's the NHS for you.

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Responses

Response from Peter Gibson, Associate director, public affairs, East and North Hertfordshire NHS Trust

Hello Karrie,

Thanks for getting in touch and telling us about your experience of the blood testing clinic at our QEII hospital, which although on our premises is run by a separate NHS organisation called the Pathology Partnership. We would very much like to put you in touch with them as they will no doubt want to hear about what happened.

The blood testing clinic at the QEII is a walk-in service, which means that it doesn't operate an appointment service. There details of alternative venues on our website, some of which are by appointment, that may be of use for you in the future:

http://www.enherts-tr.nhs.uk/patients-visitors/our-services/blood-tests/

If you are happy for us to put you in contact with our colleagues from the Pathology Partnership, please email us at generalenquiries.enh-tr@nhs.net. In the meantime, we're sorry that you had to wait longer than we would have liked, but sometimes this is what happens with a walk-in service when it can be difficult to plan the likely usage with great certainty.

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Response from Queen Elizabeth I I Hospital

We're really sorry that this happened - although the blood testing service is not run by us, it is still on the QEII site and we would like to make sure the NHS service responsible get to talk with you about what took place. If you're happy to do that, just email us at Generalenquiries.enh-tr@nhs.net and we'll take it from there.

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