"Thanks, no complaints"

About: Royal Bournemouth General Hospital

I’m writing to thank all the staff in all departments that had dealings with me for their efficiency, kindness and care during my recent stay in Bournemouth Hospital. A small breast cancer was found in a routine mammogram and was removed 4 weeks and 2 days later – extremely speedily as far as I am concerned. I stayed over night in Ward 12 where the staff were particularly supportive. There was an elderly woman, who was potentially “difficult” as she was very confused. All the staff attending to her were patient and calm in explain things over and over again. I am very aware of all the negativity in the media about the NHS and know of the huge problems this organisation faces but I have been more than satisfied with my treatment and wanted this to be put on record. Yours sincerely Liz Cox

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Liz

Thank you for taking the time to let us know that the staff treated you with efficiency, kindness and care during your recent say at our Hospital and that you have been more than satisfied with your treatment. We will pass on your kind words to all the relevant departments.

Kind regards

Sue Mellor

Head of Patient Engagement

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