"Wasted visit"

About: Hillingdon Hospital

Lacked patient care by all but one person, staff confused efficiency with customer friendliness. I felt like a package being processed.

Story from NHS Choices

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Responses

Response from Hillingdon Hospital

Apologises that you felt the staff did not display good customer care skills during your visit. Patient experience is of utmost importance to the department, as is the case with the Trust as a whole. Matron will discuss the importance of being courteous at all times, even when working under extreme pressure, with staff members.

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