"Thank you South West ambulance crew"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a friend),

83 year old lady had fall. Dan and Niel from above came out. Were both so caring and very thorough on their checks on patient.

Took lady up to bathroom, cleaned her up and got her to bed. Then cleaned bathroom, stairlift and put soiled clothes in the washing machine! They were absolutely fantastic, couldn't have asked for better.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear ipat

Thank you for taking the time to share your experience. I hope your friend is recovering well following their fall.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Dan and Neil, the ambulance crew who came out. Would you be able to contact my colleague Mike (Michael.smale@swast.nhs.uk or call 01392 453831), at your convenience, with the date and address that the ambulance attended? This would allow us to identify the staff involved and ensure they are recognised for the care they gave.

Please quote your Patient Opinion user name ipat in your contact.

Thank you again for providing feedback on our service.

Kind regards

Laura

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