"very member of staff on the unit was fantastic"

About: Good Hope Hospital / Accident & emergency Good Hope Hospital / Respiratory medicine

(as the patient),

I was admitted to Resus at Good Hope last week following an asthma attack, the care and professionalism was excellent in A and E.

I was then transferred to ITU for further treatment. My last admission to ITU was exactly a year before when I was extremely poorly and nearly died but thanks to the excellent care of the doctors and nurses they saved my life while supporting my family and friends through the difficult time.

Because of this previous experience I was exceptionally anxious about my admission back onto ITU, the staff though could not of been more fantastic realising this and putting me at ease. Every member of staff on the unit was fantastic and made you feel that they always had time for you even when they were rushed off their feet.

Special thanks to Michelle, Sherrie, Karen, Tania and Natalie the student.

When people are so quick to knock the NHS I think it's important to praise all the hard work and care the staff give under extreme pressure at times. Without the dedication and expertise of these staff within the trust I may not of been here today to thank them.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Ginger3372

Firstly, may I apologise for the delay in acknowledging your very kind comments following your admission to our Emergency Department and then ITU at Good Hope Hospital.

I will ensure that your feedback is communicated to the Matron and Clinical Director for the Emergency Department, and to the Matron and Clinical Director for ITU, who will be thrilled to pass along your lovely feedback to their respective teams, who as you say do work extremely hard in often difficult circumstances to provide quality care to ensure a positive patient experience.

I wish you the very best in your continued recovery. Once again thank you for taking the time to post your feedback, it is extremely valuable to us.

Kind Regards

Marie Helebert

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