"Hospital Feedback."

About: Countess Of Chester Hospital

I have hyperhidrosis so bad that I only ever leave my home to attend hospital appointments.So I was ecstatic to be told I could be treated with botox,as all other treatments had failed..waited for an appointment to arrive and in the meantime I developed numbness down my left side.After an M.R.I scan I was diagnosed with m.s,when I told my doctor who had said I could have botox they replied if you have m.s then you can't have the botox...why not? I was in too much of a state of shock to ask at that time.

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Response from Countess Of Chester Hospital

Dear Sir/Madam, Thank you for your message. We are sorry to learn of your concerns. We take all patient feedback very seriously and would like to provide you with a response. Please contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally. The Patient Experience Team

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