"poor care at kings"

About: Stoke Mandeville Hospital

I could not praise the care my son in law received whilst in ICU at kings but when he was moved to a neurological ward it was down hill all the way, my son in law had a spinal injury and had no movement from neck down so when nursing left his meds on his table what was he expected to do, likewise some of his meals, he was laughed at by a member of staff when he asked for a drink and after we spoke to sister who reassured us they would speak to their staff the following night he was woken at 4.30am for a bed bath, the ward let him down in what was basic care, no one introduced themselves and just assumed they could take blood as and when it suited them even though he had told them he had a needle phobia, he may not have been able to feel it but the stress he was put through was unbelievable, what happened to the caring profession? Fortunately he was transferred to his local hospital whilst he waits for a bed at Stoke Mandeville where he is now getting the care he needs. Also the ward was dirty, his bed table not cleaned daily and debris on the floor around his bed was left for days, shame on you Kings, you did not impress.

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear Responder

Thank you for your words of encouragement that relate to the care received at Stoke Mandeville Hospital. I have passed you compliments on to the team you have praised to encourage them to continue providing the very best care possible.

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