"Useless system"

About: King George Hospital

Your hospital contact system does not work. I have just been on the phone for fifteen minutes passeed from the operator to the appointments line, on hold, through to the operator again, on hold again, theough to the wrong department, back to the operator and then on hold before being cut off by an answer machine. Disguating waste of time and phone bill to get nowehere.

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Responses

Response from King George Hospital

Thank you for commenting on NHS Choices. I am disappointed to hear this was the case. Many of our departments do have direct dial contact numbers. Please contact our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk who can help you get through to the right department. Yours sincerely Wendy Matthews Interim Chief Nurse

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