"I feel my uncle was discharged too early"

About: Arrowe Park Hospital

(as the patient),

Dear reader

Since my uncle was submitted to hospital he was receiving treatment for his health when he was referred back home. In my opinion he was released too early. My point is that because of his problems he was unable to return home but the NHS office staff at the hospital insisted he could return. But I feel that returning him home when the patient is unwell would evoke his problems. We also found that the person who contacted us was arrogant towards us and lacked empathy.

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Response from Julie Smith, Head of Complaints & PALS, Wirral University Teaching Hospital NHS Foundation Trust

Dear Paul

I am so sorry that you have had cause to raise concern.

I would urge you to contact the Patient Advice and Liaison Service at the Trust on freephone 0800 432 0251 in order for us to investigate your concerns.

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