I attended for a regular glaucoma check. The clinic is very busy but well run and I have every confidence in the service.
However, before seeing the doctor I always have a totally basic sight test with an HCA - each eye reading the standard distance chart. This takes <1 min.
This seems like a completely unnecessary step which could slow the flow - I have already had two much more sophisticated tests with the optometrist and the chart is in the doctors room. Why is there an extra step?
I'm not complaining or devaluing the contribution of HCAs but does it really add any value doing it separately?
"Unnecessary step?"
About: Northampton General Hospital (Acute) / Ophthalmology Northampton General Hospital (Acute) Ophthalmology NN1 5BD
Posted by Chicken Jerry (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Northampton General Hospital (Acute)