"Poor care"

About: Bmi - The Blackheath Hospital

• Significant delay to the actual appointment time on both times; i.e. running late • A feeling of being rushed out of the appointment • No medical notes being retained during meetings, leading to us repeating who we were, what the problems were and so on at each meeting • The Dr. taking multiple phone calls (in particular during the second consultatation) with us in the room and discussing at length other patients treatment – a lady having an operation. Our appointment was not lengthened as a result • I’d also note that your Blackheath hospital is fairly run-down with boarded up buildings nearby, no easy pram access for a car park under construction and fairly dirty environment. You show a different address to the one where we were sent (Independence Road) which is pretty nasty.

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Responses

Response from Bmi - The Blackheath Hospital

Thank you for posting your feedback, which we take as an opportunity to improve our services. Please could you contact the Quality and Risk Manager at The Blackheath Hospital on 0208 2974500, so we can investigate each of your points further?

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