"ENT Outpatients"

About: Cheltenham General Hospital

I attended ENT Outpatients in E block today. Easy parking (bonus), well signposted, short but acceptable wait with enough chairs for all, plenty of staff in evidence at 9am. Invited into consulting room by a friendly nurse who took time to chat and put me at ease. Doctor was friendly and approachable, I felt he listened as I recounted my story and he was scrupulous in explaining things and involving me in my care, seeking my opinions and for the first time ever I think, I felt involved in my care and treatment. I really feel I could not have had better treatment. I have experienced worse manners and attitudes from hotels which I have paid for. Well done CGH ENT dept. I hope I don't need to visit again, but if I do I will be confident about the service and treatment I will receive.

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Responses

Response from Cheltenham General Hospital

Hello, Thank you very much for sharing this feedback with us. It's good to hear you were so pleased with the care you received and we will pass your comments on to the staff in ENT. Many thanks again. Best wishes, The team at Gloucestershire Hospitals NHS Foundation Trust

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