"Call to NHS 24"

About: NHS 24

(as the patient),

On the morning of 31st Jan I called as I had been experiencing pain in my upper back & tummy through the night. As I was 21 weeks pregnant I wanted checked out by an out of hours GP as I thought I had a kidney/urine infection & needed an antibiotic. The nurse I spoke to was really helpful & asked me lots of questions to establish my exact symptoms. If I am honest I was quite blasé & played down the severity but she worked really hard to get all the information. She then advised that she would get a paramedic out to me & my initial reaction I am ashamed to say was that I thought it was over the top & I would be blocking emergency help for someone who needed it. I pushed back saying no I can make my own way to the docs. The nurse in a kind manner explained she was concerned & the right thing to do was to get a paramedic out & that she was looking after me & my baby. I was then taken to hospital as my blood pressure was extremely high.

To cut a long story short, I was actually suffering from preeclampsia & whilst in hospital at the end of Jan my health deteriorated extremely quickly putting me at high risk of stroke & fitting with a blood pressure of 198/130 even with medication my kidneys & liver were being affected. Unfortunately my baby was born sleeping in early Feb. Despite this being the worst outcome & the most heartbreaking thing that could happen to me & my husband I am extremely grateful to the nurse I spoke to. Had she not persisted with me & seen through my guise of playing down the symptoms I could have become very ill at home by myself or with my husband instead of being in the care of midwives & doctors.

On behalf of my husband & I would like to say thank you & we really appreciate your help. Unfortunately I never got the nurses name but I would really appreciate your help in getting this message to the nurse who assisted me.

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Responses

Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear Kilp7N

Thank you very much for your feedback in which you have explained your appreciation to the NHS 24 Nurse Practitioner who was involved in your care. I am very sorry to learn of your subsequently loss and I offer you, and your husband, my very sincere condolences.

I appreciate that clearly you feel very positvely about the service provided by the NHS 24 Nurse Practitioner who managed your call, and who made subsequent arrangements for your onward care. NHS 24 welcomes patient feeback and, where possible, we always try to share this directly with the staff member involved. I would be very pleased if you would be kind enough to contact me directly to provide some additional information to enable me to identify the NHS 24 Nurse Practitioner and to share your positive comments. My direct telephone number is 0141 337 4582 or email at patientaffairs@nhs24.scot.nhs.uk

Thank you again for taking the time to contact us via Patient Opinion. I do wish both you and your husband well.

With kind regards,

Shona Lawrence

NHS 24 Patient Affairs Manager

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