"Priory Hale"

About: Priory Hospital Altrincham

My daughter stayed for 8 weeks, and during that time was able to self-harm, sessions turned her against her family. Her care was covered by a private health cover, however the priory received a letter from the health company stating that they will extend her in care for a further 2 weeks but any previous treatment suggested and not yet taken would be void. The priory failed to tell us or our daughter of this and continued with 10 outpatient care at £134 per session. It was only when the bill arrived that my daughter found out that she was to pay a massive bill over £1000. My daughter is a student, who has taken a year out due to her illness; she doesn’t work and has very little money, £15 from us, parents. She has made several attempts to make contact with the Priory to arrange a payment scheme with them; they have refused to acknowledge any of her letters, emails and calls. She has made 4 separate payments so far and keeps asking for them to contact her to sort this horrid mess out. The 4 payments have been made through my daughter savings and selling personal belongings via ebay. My daughter is now at rock bottom, her treatment, which was in the £000's is showing to be a waste of time. She trusted and believed that the priory really cared for her, now she sees them as like everyone else who has let her down in her life. The Priory don’t care about the wellbeing of an individual. Even my daughters GP have tried to make contact several times and they are even ignoring their request for patient notes. As we see Mental Health issues come to the forefront of daily news, I ask myself why do institutes like the Priory not use this to raise their profile, the answer for me is that they do not truly value patients in their care to support their wellbeing.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Priory Hospital Altrincham

We are sorry to hear that you had a negative experience at the Priory Hospital Altrincham. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

  • {{helpful}} of {{total()}} people think this response is helpful