"Rapid Response - Hardly."

About: Maidstone District General Hospital

Visited Rapid response part of the Eye Dept.on25/2/15 9.15am Absolutely no complaints whatsoever re. nurse who tested me & was totally professional & pleasant & the Consultant who saw me at the end of my visit. Having waited for 1hr 20mins to see the Consultant , I guessed that my records were not being directed to the correct area & asked the 'Nurse in charge' to please check how much longer I would have to wait............after yet another 30mins, I returned to the same nurse to enquire why they had not informed me of the outcome of my enquiry. they told me that they had forgotten & would sort things out straightaway. After yet another 25 mins, I went to her office again to find out exactly what was happening - they actually got up from their computer & walked along the corridor. At this point the Consultant came to his door & invited me in for a consultation. As I would have expected, he (sorry I didn't catch his name) tested me & informed me comprehensively re. the outcome of my test & the possible outcomes re.surgery etc.He also apologised for the delay & had called my name on several occasions in another waiting area. My notes had been placed in the wrong pile. As I left at 12.15, 3 hrs after my appt.. noticed the same nurse-in charge still sitting at their computer. I'm afraid I told them how the system in the dept. of which they were apparently in charge were sadly lacking & needed totally overhauling in order to prevent others experiencinig such an unnecessary long delay. They apologised. NHS be shamed for unnecessariy upsetting its users

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