"Grateful thanks to all Orthopaedics staff"

About: Conquest Hospital

A huge thank you to all staff in the Richard Ticehurst unit in the department of surgery for all their care and attention shown to me on the day of my operation. Everything was explained very clearly to me, my concerns were heard not only by the nursing staff but also by the doctors.Theatre staff very reassuring and again listened to my concerns, the staff in recovery were excellent. I was taken to Cookson Devas ward where the staff continued the excellent care that I had experience since my arrival at the hospital at 7.20am the morning. On my discharge all my follow up care was explained clearly, even to the point of being told I could ring the ward if I had any concerns. Thank you very much for taking great care of me.

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Responses

Response from Conquest Hospital

Dear Margaret We're very pleased to pass on your expression of appreciation to our surgical staff including the Richard Ticehurst Unit and Cookson Devas staff at the Conquest Hospital. It's always pleasing for staff to receive positive feedback from patienst and their families as this shows that their continuous efforts to provide a high quality service are recognised. We're particularly pleased to read that you were provided with clear understandable information as this is always a very important aspect of care for all our patients. We send you our best wishes and hope that you are making a good recovery from your operation. May we also let you know that another way patients and families can give feedback is by contacting Healthwatch East Sussex. They are your independent consumer champion for health and social care and would like to hear from people about their experiences of health and social care services. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch: by phone: 0333 101 4007, text: 0779 410 0409, email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk

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