"Long delays and poor quality of service"
About: Royal Preston Hospital Royal Preston Hospital Preston PR2 9HT
Posted by Anonymous
I have visited the gastro department on several occasions over the last year and found the experience to be frustrating and even a little upsetting at times. While I am sure the medical staff are perfectly competent, it seems to me that they are rushed to the point of it negatively affecting the quality of care. Long delays have been the norm when visiting for scheduled appointments, and opportunities to have a proper conversation about my illness with anyone when I am seen, have been curt. This has left me feeling somewhat cast adrift and barely clued in as to what was going on with my own prognosis and treatment. It seems to me that nobody has the time to really talk to you, even if they wanted to. I can only hope whatever management or understaffing or funding issues, or whatever it may be that is resulting in such a poor service, are resolved soon. I'll be trying to move to another service myself in the meanwhile though. I find this extremely sad as I would have preferred to be treated here and still hold the medical staff in the highest regard, despite the current state of affairs. But I've pretty much reached my patience with it and will be quietly removing myself from the department's care and finding somewhere else. I won't be providing further details to the hospital as I could not officially complain about the NHS in good conscience. I doubt that would achieve very much in the long run, except wasting a whole lot of time and money better used elsewhere. However, I have found it disappointing enough to feel like I wish someone had given me this sort of warning before I made my mind up about where I was initally referred.