"Amazingly kind/knowledgeable staff"

About: St Austell Community Hospital

I arrived at this hospital at 08:00 last Sunday morning. I was seen after about 10 minutes by a nurse who quickly diagnosed a very unusual condition. Immediately the nurses telephoned for a doctor to see me. The doctor arrived in 10 minutes later and confirmed the initial diagnosis and gave me the correct medicine. At 08:00 I was dehydrated and in pain from 48 hours of fever, aches, unable to swallow due to swollen glandes. I was actually curled up in a ball, unable to recite my name clearly. By 15:00 the same day I was able to drink a little, walk, and talk a little. I was also massively anxious to the fact that my wife could give birth to our baby the same day. The staff were also very kind/reassuring to my son and wife. As someone who is usually very fit and well, I read about the health service much more than I use it. If only the media focused on the brilliance of people that make up our NHS. I take my hat off to the expertise of the staff in this hospital. Miracle workers. Thank you! David W P.S. Please, if possible, pass this message onto the staff that looked after that morning. They need to know just how valuable they are to our society!

Story from NHS Choices

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Responses

Response from St Austell Community Hospital

Thank you so much for the lovely feedback you left on NHS Choices. We always strive to provide excellent care and service in all our hospitals. We will pass on your comments to the staff at our Minor Injury Unit in St Austell and are glad you recovering well.

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