"Urgent scan still waiting four weeks later!!"
About: Royal Devon & Exeter Hospital (Wonford) Royal Devon & Exeter Hospital (Wonford) Exeter EX2 5DW http://www.rdehospital.nhs.uk/
I have been waiting for a urgent ultra scan for four weeks requested by my consultant,numerous phone calls later,to eventually be told today I'm not even in the system for a ultra scan !! How can this happen? It appears a radiologist deemed it fit to change the scan request by my consultant to a MRI with out consulting either my consultant or myself. This appears to be a number crunching exercise to get me off the list as a routine scan is usually 4 weeks,a urgent scan one to two weeks,clearly the rd&e failed time scales and suddenly I'm not even on the system for a scan!! I have had to make telephone calls and argue with the staff,who talked to me like a simple person who mistook what was discuss between myself and my consultant. This has caused me great distress and four weeks on,still in pain with no test or treatment on the horizon. A patient shouldn't be put under this stress ringing one department after the other,it should have been dealt with internally but it seems different departments can't communicate with each other!! And if it wasn't for me ringing I'd still be sat waiting in ten years time as not on the system for ultra scan as I was told today! Four weeks! And still waiting,I fear for the elderly if this should happen to them! Utterly disgusting and I have made a complaint!!