" Excessive wait, poor customer care policy"

I was referred to the urology department, Dewsbury hospital, a full hour's travel from my home, despite there being another fully equipped hospital at Pontefract, 4 miles away, in November 2006.

I was quickly seen by the consultant and very quickly afterwards, assessed for general anaesthetic. The inspections and diagnosis took place in December 2006. By late April 2007 I had written to the department on two occasions and telephoned numerous times but could not persuade anyone to offer a date for further treatment except 'there is a five month waiting time'

I had no contact from the hospital without my instigating it. The telephone extension of the nominated person involved was never answered.

The hospital is rated as 'WEAK' by the DoH, in treatment and financial management. In my experience this is flattering.