"my son was late for his appointment"
About: Arriva Transport Solutions Limited Arriva Transport Solutions Limited SR3 3XP www.arriva.co.uk
Posted by Julsy3 (as ),
This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them, as they do not have an email address. They said…
My son uses Arriva transport on a regular basis as he has several medical conditions that require hospital/clinic appointments. The transport has been a bit hit and miss and we have sometimes had problems but last experience on was shocking.
My son had an appointment at Manchester Royal Infirmary (MRI) at 3pm. He was told to be ready 2 hours before. We were not picked up until 3. 45pm. After going round picking others up, we did not get to MRI until 4. 45pm. The clinic had finished & the doctor had his coat on. My son did get his treatment, but we were not picked up until 8. 30pm. Again going around other places we got home at 9. 30pm. Nurses waited with us and offered drinks but any later and my son would not have had his treatment.