"Changes in prescription service for incontinence supplies"

About: Rotherham PCT / Continence service

(as the patient),

> I got the letter about these changes after they had taken place, not before

> My previous incontinence products supplier kept contacting me, even though I had phoned them to say I am moving to a different supplier

> The new prescription service didn't copy all the items of incontinence products I use--into their new system--from my previous supplier. I had to phone back and forth several times to update their list.

> The new supplier, in their over-eager stance to please, supplied the missing items first, then kept asking me for prescription. They should have told me to get the prescription first, then supply them--not the other way round.

> There should be a online users' forum for each local prescription service, so that users can share their concern and get advice from each other

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Responses

Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group

Thanks you for taking the time to tell us about the problems you have had. These types of issues are exactly what we are aiming to prevent in the long term; we want to stop people being sent supplies they have not been prescribed.

We also want to make sure that the whole system is stress free as much as possible for the patient or service user.

If you would like to get in touch directly with the service on 01709 423369 we would be happy to discuss your concerns and needs in more detail.

We will continue to encourage people to share their information and concerns here through Patient Opinion, this will in part provide some of the information that an online forum would.

We would also like to invite you (and others) to join our user group later in the year, when we get this established, we will circulate the information widely.

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