"felt rushed"

About: Royal Preston Hospital

I attended an appointment in Jan 2015. I've had a MRI scan which showed slipped disc and bulging discs also arthritis in most of my spine and neck. I felt the consultant didn't listen to me and felt rushed. I am in some sort of pain all the time and was looking forward to hearing what can be done to help me with the pain. I was told my spine for a 44yr old woman was average and the pain im experiencing was nothing to do with my spine . Was told to go back to my doctor to be referred to a neurologist ( even though nerve damaged had been ruled out from my mri) and try some pain management. I was in the room not much longer than 5 min. Since having my appointment I have been off work on 2 occasions now....but apparently this has nothing to do with my spine and it's condition.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to contact us. I'm sorry to hear of your experience and of your on-going problems. If you feel it would be helpful, can I ask you to please contact our PALS team on 01772 522972, who will be pleased to help in trying to resolve the issues you are experiencing.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. We are sorry to hear of your experience an dwould welcome the opportunity to discuss your concerns in more detail to enable us to try to resolve the issues you have experienced. If you are happy to do so, can we ask you to please contact our PALS team on 01772 522972.

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