"Bolton Royal Infirmary - High standard of nursing care, poor cleanliness"

About: Royal Bolton Hospital

(as the patient),

The standard of nursing care I received after my fall down the stairs was excellent, but the cleanliness of the ward was very poor, they should sack the cleaning company!

I would like to thank all the nursing staff on C2, they can't do enough for you!

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Response from

We are sorry that you were not happy with the standards of cleanliness on your ward. Domestic staff work to a cleaning specification that sets out the frequencies for cleaning tasks. We have a system of quality control checks carried out by the Domestic Services Manager. Domestic staff are encouraged to speak to patients to make sure that they are happy with the standards of cleanliness in their ward. We have recently introduced an information card for patients confirming that bed areas are cleaned appropriately before the next patient is admitted. This is signed by the admitting nurse.

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