"Making someone feel special costs nothing"

About: Tameside General Hospital / X-ray and Scans

(as a relative),

My granddaughter in law has just rang me after having her second scan, my grandson missed the first scan so him being there this time was a really exciting moment for him, except it wasn't as the lady who performed the scan huffed puffed and tutted all the way through as baby was moving around, not only this but she also rushed through the explanation of baby's anatomy, I was present at the first scan and the lady was lovely explained everything and we came out feeling very happy, unfortunately this wasn't the case today, I understand that time is a big factor in a busy hospital such as this, but being polite and making someone feel special costs nothing, hopefully the next scan will be performed by someone who cares!

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

I am sorry to hear the concerns you have raised. We would like to look into this in more detail.

Please can you contact Gregory Motler Head of Pals and Complaints on 0161 922 4771 or Gregory.Motler@tgh.nhs.uk

Many thanks

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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