"Waiting time for appointment"

About: Lanarkshire Community Services

(as the patient),

I was referred to Buchanan centre Coatbridge acute services, to attend the pain clinic, I got a letter on May 2014 to attend an appointment on December 2014, which was a long wait, then a few weeks before my appointment they cancelled saying the nurse whom I was to see was off sick, which is understandable. now I have another appointment for July 2015. which I think is shocking that I have had to wait over a year to be seen. surely if the nurse is off sick someone else should stand in and take over the appointments.

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Responses

Response from Hakim BenYounes, Chief of Medical Services, Wishaw General Hospital, NHS Lanarkshire

picture of Hakim BenYounes

Dear Gymgirl

I am sorry that you have been waiting such a long time for your out-patient appointment.

We had some difficulty to cover the sickness absence because it us not easy to find some one with the same expertise. Now she is back to work we are trying to clear the back log as soon as posible.

Please contact our patients affairs manager Yvonne Ross Telephone number 01698366558, and I hope we will be apple to expedite your appointment

Kind Regards

Hakim Benyounes

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Update posted by Gymgirl (the patient)

Dear Hakim Benyounes,

Thank you for your response.

I appreciate that the NHS want to deliver the best possible care but I feel that there should be another Health Care Professional trained to these high standards who are capable to take over if a member of staff is unwell.

Surely in the long term this would help the waiting lists and put less pressure on the Health Care Professional to meet demands.

Regards

Gymgirl