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very upset with the care my mother received on...

Story from nhs.uk

"very upset with the care my mother received on..."

About: Florence Nightingale Community Hospital

No communication, unhelpful staff, battle to find anything out, not treated with dignity and respect, phone calls not returned from the ward, not informed about decisions, shall I go on appalling official complaint being made.

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Responses

Response from Florence Nightingale Community Hospital 9 years ago
Florence Nightingale Community Hospital

Submitted on 10/04/2015 at 15:42
Published on nhs.uk on 11/04/2015 at 01:00

Firstly, please accept our apologies for the delay in responding to your review posted this February. We were extremely sorry to hear of the problems you and your mother experienced during her stay on Ward 4 at our London Road Community Hospital site and would like to offer sincere apologies for the upset caused at this time. Unfortunately, without more information we are unable to respond in more detail, but if you would like us to look further into these matters, you might wish to consider contacting our Patient Advice & Liaison Service (PALS) on Freephone 0800 783 7691 or via email dhft.contactpals@nhs.net who would be happy to assist you in respect of this matter. In the meantime, once again please accept our sincere apologies and many thanks for taking the time to provide us with this valuable and important feedback. Kind regards The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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