"Disorganised and unhelpful"

About: National Hospital for Neurology & Neurosurgery, Queen Square

Have been waiting for over a year for a referral we were told would take three months despite chasing up on several occasions. Minimal support and advice provided, a very off hand approach from staff.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of referral to the the National Hospital for Neurology and Neurosurgery, UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3448 3237 so that we can look into this.