"Excellent care"

About: East Surrey Hospital

I accompanied my husband to the Redhill A&E in the middle of the night. Being visitors from overseas here on holiday he was given excellent care from the moment we were greeted by the lady on Reception. The initial consultation with the Duty Nurse was efficient, and the Doctor was thorough and reassuring and very kind. We were lucky in that it was a quiet night. This is our second experience with A&E in England and we have been very impressed on both occasions. Every member of staff we have encountered has been kind, courteous and efficient.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Laura Warren, Head of Communications and Marketing, Surrey and Sussex Healthcare NHS Trust


Thank you taking the time to let us know about your visit to A & E. It is good to know that you received excellent care and found the team to be very thorough, reassuring and kind. I will pass on your message to the team and know that they will be delighted with your kind words.

I hope your husband is feeling better and that you are enjoying your stay in the UK.



  • {{helpful}} of {{total()}} people think this response is helpful