"Professional and caring"

About: Darent Valley Hospital / Accident and emergency

(as the patient),

I had cause to visit the A&E department at Darent Valley about two am this morning with chest pains. I was seen very quickly by the triage nurse and then had an ECG and blood tests. Thirty minutes later a further ECG was taken and the results of the blood tests came within an hour or so.

At all times the nurses and the doctor were reassuring and extremely professional and displayed a very caring attitude. Fortunately I required no further treatment and my visit lasted approximately two hours.

Incidentally, an apparently drunk and homeless person was receiving treatment at the same time as me. I was extremely touched by the respect shown and the dignity afforded to him by the nursing staff and the doctor.

The waiting area floor was quite dirty and the bin overflowing- this could be improved.

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Responses

Response from E-Communications Manager, Dartford and Gravesham NHS Trust

Thank you for taking the time to write such a glowing review on our Emergency Department. Words such as "Professional", "Caring" and "Dignity" are always so lovely to read and are a real boost to our hardworking staff.

We do hope that you are feeling much better and we have taken on board your comments regarding the floor and bins.

With best wishes

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Update posted by Proud of our NHS (the patient)

I am sorry about the comments regarding the floor and the bin - I actually meant to take them out before I submitted my review but clearly forgot.

Given that my visit was early in Saturday morning after a busy Friday evening I think that a bit of untidiness in the waiting room can and should be forgiven!

Once again my thanks to all the staff who treated me.