"Such a nice hospital"

About: Trafford General Hospital

I had been referred for day surgery by my consultant and all the pre-op staff were so nice, explained everything and calmed any nerves. Unfortunately I had a bad reaction to all the painkillers and instead of going home they advised me to stay overnight. The surgeon even visited me late that night and the following day to check up on me.

Story from NHS Choices

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your comments on the Patient Opinion website following your overnight stay on the Manchester Orthopaedic Centre at Trafford Hospital in May 2014. It was very kind of you to compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff.

We were reassured to read that you felt that the staff explained everything to you and calmed your nerves as we appreciate that patient’s anxieties often increase when they are admitted into hospital.

I can assure you that we have passed on your thoughts to the staff involved in your care at the Manchester Orthopaedic Centre and they were very happy to receive them.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Trafford General Hospital

Thank you for taking the time to post your comments on the NHS Choices website following your overnight stay on the Manchester Orthopaedic Centre at Trafford Hospital in May 2014. It was very kind of you to compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. We were reassured to read that you felt that the staff explained everything to you and calmed your nerves as we appreciate that patient’s anxieties often increase when they are admitted into hospital. I can assure you that we have passed on your thoughts to the staff involved in your care at the Manchester Orthopaedic Centre and they were very happy to receive them. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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