"Cardio dept"

About: Queen's Hospital (Romford)

Just wanted to say how wonderful two particular staff were in diagnosing my heart problem. From my introduction to the Sister to being introduced to the Consultant, I felt I was the only patient that had been dealt with. I had to undress to the waist, a gown given and my dignity in tact as much as possible given where the doctor had to place scan etc. my diagnosis was explained in layman's English that I could understand. Although I need surgery, I feel quite as ease going down this road. Only hope my future care under another hospital lives up to the care at Queens. Thank you.

Story from NHS Choices

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Response from Queen's Hospital

Thank you for your comment on NHS Choices. I am really pleased that you were made to feel comfortable by our staff when diagnosing your heart problem. Respecting our patients’ dignity is really important and I am pleased that they made you feel comfortable. We put a real emphasis on excellent communication with patients and it is good to hear they explained this to you clearly. I wish you a speedy recovery from your surgery. Yours sincerely, Nadeem Moghal Medical Director

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