"Endoscopy Dept"

About: Royal Bournemouth General Hospital

I have just returned home from my first ever colonoscopy. I must admit to being terrified, not so much about the procedure but as to the findings. Upon arrival I was greeted by a very friendly and welcoming receptionist and directed to the Waiting Area. I was soon collected by a Staff Nurse who escorted me to a private room to complete my admission procedures. She soon recognised my fears and proceeded to reassure me. Her patience and kindness were very much appreciated. The actual procedure was not nearly as unpleasant as I had expected and I was looked after throughout by two efficient and supportive nurses. To top it all the results look positive subject to biopsies and I am now relaxing at home wondering why I was so worried! Thank u to all concerned for their kindness and attention and I am sure all future patients will have a similar experience.

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Response from Royal Bournemouth General Hospital

Dear Anonymous Thank you for taking the time to share your feedback with us. It is always good to receive such an immediate response to the treatment we provide and I will make sure this is shared with the department straight away. From your comments it appears that from admission to your discharge everyone was friendly, welcoming and supportive, putting you at ease and informing you at every step of your journey and I can think of no higher praise for a team working so well together. I hope that your biopsies give the results you are hoping for and should you require any further treatment the experience is no less positive. Kind regards and thank you again for sharing. Sue Mellor Head of Patient Experience