"Hearing test for my mum"

About: Royal Bolton Hospital

I went to Bolton Royal Hospital with my mum on the 05/02/15 for a hearing aid test and more or less everyone was extremely helpful and thoughtful. There was only one lady at reception that did not have a clue what she was doing or even what she was talking about, she sent us to the wrong place twice. When we finally saw the doctor who was amazing he really did take good care of my mum and went above and beyond for her. Even listened to her complain about a separate issue where most others would say its not there department of care. I could not say enough nice things about the service we received. Thank you to the doctor wish all Doctors where a lot like you

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Bolton Hospital

We're sorry to hear about you having been sent to the wrong place, but very pleased that you had good care from the doctor. Thank you for posting this.

  • {{helpful}} of {{total()}} people think this response is helpful