"Disgusted!"

About: Huddersfield Royal Infirmary

I am 31 weeks pregnant and having bad chest pains and struggling to breathe! Rang 111 at around 10:30pm and had a non emergency ambulance come out to me, they checked me over and told me I needed to go to a & e. They took me up to a & e at around 11:30pm and had my BP taken straight away. Me and OH say in the waiting room from 11:45 until 2am waiting for a doctor only to be told that we are not a high priority and we will just have to wait, after waiting another hour and a half taking it to 3:30am and still not being seen we asked again and got the same response. The lady on reception was rude and made me feel like I was wasting their time, at this point I had been waiting nearly 4 hours and couldn't take any more so I left and came home. Absolutely disgusted with how I was treated especially at 31 weeks pregnant and being taken in an ambulance. Makes me wonder what the hell I (along with millions of other people) are paying National Insurance for! It's an absolute joke!

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Responses

Response from Huddersfield Royal Infirmary

We are really sorry to hear of your very disappointing experience with our A & E department, which is not what we like to hear. Unfortunately, we cannot investigate the issues you raise from the information provided on this website, but we would welcome the opportunity to look into your concerns. If you would like us to do this on your behalf, please contact our Patient Advice and Complaints Service on 0800 013 0018, or 01484 342825, or by email to patientadvice@cht.nhs.uk where our staff will be pleased to help. Many thanks for taking the time to provide feedback, which is extremely valuable to us. We hope you are now fully recovered and your pregnancy is going well.

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