"Opthalmology department telephone answering"
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Posted by Anonymous
Appalling. Spent last few hours trying to get through to the Balmoral eye department. Direct and via switchboard. Rings and rings for at least 10 mins no answer. Whilst I appreciate departments are busy, this is dreadful. I was asked to ring the department, what's the point if no one answers? Also what is the point of feedback like this if no one reads or acts upon it? It seems this is an ongoing unresolved problem with people leaving the same comments for the last year. Obviously no one reads it. The clinical care was outstanding, sadly let down by this administration service. Someone needs to sort this out.